Having the difficult conversation with employees comes as a challenge to managers. The key to managing difficult conversations is control. You need to control the meeting and how it progresses. Here are some practical tips and advice on how to prepare for the meeting.
• Don’t delay the problem will only grow
• Check your policies and procedures
• Listen, listen, listen but don’t forget to question and ask
• Don’t be afraid to be the bad guy
• Make findings based on fact not emotion
• Be open, clear and specific
• If appropriate adjourn
• Take notes to refer back to
• MAKE A DECISION